Service · Memory
Phoenix remembers every text,
every claim, every fix.
Every unit gets a living timeline of incidents — texts, escalations, claims, repairs. Phoenix reads the whole record back and tells you what's about to fail next, before it costs you a claim.
One unit · 17 months
Patterns hide in plain sight.
Three pilot-light texts in four months were the warning before a water heater failure and a $1,500 claim. A corroded sink valve a month later ran $7,000 in cabinet damage. Memory's job is to catch the next one before it costs you.
Three pilot-light events in four months preceded the Jan 2025 water heater failure. Phoenix flagged the pattern on the second event, but the unit went uninspected until the third — and the heater failed entirely a week later.
Two unscheduled equipment failures in 12 months recovered $8,500. The pattern points at the kitchen supply lines next: original plumbing, one valve has already failed, and the Mar 2025 cabinet damage shows what one missed leak on this run costs.
Recommended: schedule a preventative supply-line inspection and valve replacement now (~$280), while everything is calm. Past pattern says the gap from first warning to claim is < 6 weeks, and one missed leak on this line ran $7,000 in cabinet damage.
Event log
Every event, in context.
Every entry is the original artifact — the SMS, the escalation summary, the claim card. Click in and you're reading exactly what was said the day it happened.
- May 12, 2024BaselineTenant move-inM. Alvarez · 12-month lease
- Aug 14, 2024TextGarbage disposal jamResolved by SMS walkthroughdisposal won't turn on, just humsAllen key under the sink, turn the hex hole on the bottom of the unit a few times. Hit the red reset. Try again.works! thx
- Oct 02, 2024TextPilot light went outResolved · sent the relight videono hot water in the showerPilot light might be out. Here's a 90-second video, reach out if you have more questions.
How to relight a pilot light1:28lit. thx - Dec 18, 2024PatternPilot light out again⚠ Phoenix flags repeat — second pilot event in 11 weekspilot is out againSecond time in 11 weeks. If it goes again I'll loop in your PM.ok lit again
- Jan 22, 2025EscalationThird pilot failurePhoenix escalates — plumber dispatched, thermocouple failingRecommended · Plumber dispatch — thermocouple replacement, water heater also at end-of-life (12 yrs)
- Jan 28, 2025ClaimWater heater replacement$1,500Filed against landlord hazard policyAllstate · landlord hazardEquipment breakdown · $500 deductible · $1,500 net recovery
- Mar 12, 2025EscalationWater under kitchen sinkPlumber: corroded angle valve · cabinet floor wetRecommended · Plumber dispatch — angle valve replacement; document cabinet damage for claim
- Mar 18, 2025ClaimCabinet & floor damage$7,000Filed against tenant's renter's policyLemonade · renter's liabilityLiability · $500 deductible · $7,000 net recovery
Pricing
Memory is free.
We don't charge for remembering. We make money when you do — per-triage on tenant tickets, success fee on recovered claims. Memory is what makes those two services smarter every quarter.
Memory
FreePer-unit history and AI insights — included free with any account.
Triage
Per-ticket. You pay only for the tenant issues Phoenix actually resolves.
Claims
Pure success fee on recovered dollars. No recovery, no charge.