Phoenix Logic
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Service · Triage

Stop reading every
tenant text.

Phoenix sits between your tenants and you. Routine stuff gets handled by the agent — air filter, breaker reset, "the AC is set to heat." You only hear about it when a tech actually needs to be dispatched.

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8:41 PM · iMessageResolved by Phoenix · no PM touch
AC isn't blowing cold. it's like 80 in here
7:14 PM
Sorry — that’s no fun. Real quick: when did you last replace the filter?
7:14 PM
idk, I just moved in two months ago
7:15 PM
Spare filter is in the laundry closet (labeled "16x25x1"). Here’s a 30-sec video so you can see exactly where the cover is:
7:15 PM
How to swap an AC filter
How to swap an AC filter0:42
7:15 PM
ok did it. cold air now. thx 🙏
7:38 PM
Nice. Closing this out — text us back if it acts up again.
7:38 PM

The split

Phoenix decides what's a fix and what's a dispatch.

Phoenix handles
Resolved by SMS · no PM touch
AC/heat troubleshooting
Filter checks, thermostat mode, breaker
Garbage disposal jam
Walk through reset button + Allen key
Breaker tripped
Locate panel, identify breaker, reset
Smoke detector chirp
Identify which unit, replace 9V
Slow drain
Hair / soap-scum walkthrough first
"How do I…" questions
Where the gas shutoff is, etc.
Phoenix escalates
Pushed to your inbox with structured summary
Active water leak
Anything dripping, pooling, or staining
Electrical hazard
Sparking, burning smell, repeated trips
Appliance failure
After tenant troubleshooting fails
Lockout
Locksmith dispatch with verification
Gas smell
Immediate — utility + tech dispatch
Tenant flagged urgent
If they say it’s urgent, you hear about it

Library

Phoenix sends videos, not just instructions.

When the fix is something the tenant can do themselves, Phoenix sends a short walkthrough — so they see exactly where the part is, what tool to grab, and what done looks like. Higher resolution rate, fewer back-and-forths, fewer repair fixes, better NOI.

30+ walkthroughs across HVAC, electrical, plumbing, appliances, and safety. With a constantly growing library from real tickets the agent triaged.

8:41 PM · iMessageResolved by Phoenix · no PM touch
no hot water this morning, shower was freezing
6:48 AM
Sorry — quick check: is the pilot light on the water heater still lit? Should be a small blue flame visible through the little glass window at the bottom front.
6:48 AM
checked. it’s out
6:51 AM
Easy fix. 90-second video — turn the gas knob to PILOT, press and hold, click the igniter. If it doesn’t catch after two tries we’ll send a tech.
6:51 AM
How to relight a pilot light
How to relight a pilot light1:28
6:51 AM
lit. hot water in like 20 min hopefully
7:02 AM
Yep, give it ~20. Flag back if it goes out again — usually means the thermocouple, which is a tech visit.
7:02 AM

On Call

When the video isn't enough, a real person picks up.

Some tenants need a hand. Phoenix On Call is a live team that stays with the tenant on the phone, walks them through the fix step by step, and only escalates to dispatch if it's actually beyond a tenant-doable repair. You still don't get pulled in. The tenant still feels heard.

< 90s
Avg pickup
10+ years
Of on-call experience
24/7
Hours
Phoenix On Call · liveConnected
Sam · Phoenix On Call
Walking M. Alvarez through the breaker reset
02:14
Call time
Detected
Bot stalled · 2 retries
Bridged
Voice call placed
Resolved
Tenant unblocked, no dispatch

Escalation

When you do hear from us, you get the whole picture.

Phoenix doesn't just forward the tenant's text. It sends you a structured summary of what's broken, what's been tried, when the tenant is home, and what it recommends.

8:41 PM · iMessageEscalated to PM · 11:04 PM
there's water under my kitchen sink. like a lot
11:02 PM
Oh no. Can you grab a photo? And open the cabinet door so the floor can breathe.
11:02 PM
[2 photos]
11:03 PM
From your photo that looks like the supply line. Shut off the angle valve under the sink (small oval handle, turn clockwise). I’m looping in your PM now and they’ll send a plumber tonight.
11:04 PM
ok valve is off. water stopped
11:05 PM
Perfect. PM is already on it.
11:05 PM
PHX-T-0918ELEVATED
Kitchen sink supply leak
2402 Elm #4B · M. Alvarez
What's broken
Active drip from cold-water angle valve under kitchen sink. Floor of cabinet wet, no spread to subfloor yet.
Tried
Tenant shut off angle valve at 11:05 PM. Water flow stopped.
Tenant home
Tonight after 8 PM, all day Saturday.
Recommended
Plumber dispatch — angle-valve replacement, ~$180 part + labor.

TCPA-compliant out of the box

Tenants opt in at lease signing or the first inbound text. STOP and HELP keywords work the way carriers require. Phoenix is registered 10DLC with brand-prefix and consent language vetted by our SMS counsel — you don't inherit our compliance work, you just sit on top of it.

Pricing

Per triage. Not per door.

You pay for what Phoenix actually handles. One door or a hundred thousand — if Phoenix triages a thousand incidents, you pay for a thousand triages. No monthly platform fee.

No setup fee

Connect your phone number, send your tenant list — that's it.

Pay for usage

Charged only when the agent or On Call team handles a tenant ticket.

Bundles with claims

When triage flags a claim-eligible incident, it routes straight into the claims pipeline.

Ready to stop reading 7pm texts about filters?

Book a 30-minute demoSee claims →